Flair Airlines

I was denied entry at the gate to board a plane 20-25mins before departure. I explained to the worker that it was still 20-25 mins before departure my flight departed at 8:50 after 2 delays and I apologize for being late .

I made it to the gate latest 8:30 I can see the plane and a customer just walking in towards the plane. I was ingored and told I cant get on the plane I was disrespected and told I should respect peoples time. I asked them why the customer before me got on I couldnt and they told me it was none of my business. I explained that flair policy is I can still board 20min before departure and they told me to take it up with customer service and ignored me again.

I heard racist comments between the two flair workers and when I called them out they handed me a price of paper with customer service phone number and told me theres no manager for me to speak with and they would not give me there names. I was embarrassed and profiled and multiple people witnessed it.

I called flair and they told me I should have been at the gate 45mins before departure and again I explained the website states I have 20min before departure to board. Flair wouldnt take my complaint over the phone and told me they wouldnt help or investigate my claims of profiling or speak to the witnesses at the airport or let me speak to supervision.

I made a mistake on the departure date. I contacted them immediately (5 mins) to request a change.

They said no and charged me $110 to cancel the flight. They also refused to refund the difference, instead offer a travel voucher. I have been trying to redeem the voucher and have been having an ERROR message on their portal. Tried calling for two days, on hold forever, no one ever picked up.

Tried their on-line chat, and the customer service person is requesting that I sent the email ID in which I purchased the ticket, just to be told that I am sending them a website. Why would I need an email ID when they have sent me an email with the voucher, I gave them my reference number.

That should have been sufficient.

This company is very unethical, lacks professionalism, and in my opinion is a scam when it comes to honouring their travel vouchers.

I will be reporting this to the BBB and plan to put them on BLAST. This needs to STOP.

i made a booking with number BPH-212**** at budgetair through Flair Airline nov.22 flight yvr-yeg, when we showed the e tiket it was not found in the system so we have to go back to the hotel and made another booking with expedia ,reservation number 2JCACJ with Flair again.

we go back to airport at Nov.23 and the Flair found out that our first booking with BPH-212**** was moved in that day so they have to cancel our second booking with expedia to go tru with the first one.. so i need to refund my last booking with reservation number 2JCACJ because according to the staff of Flair in the airport they waved it..

... so please make an action about my refund..

I was trying to book 5 tickets for a group trip. Their website only processed 2 of the 5 tickets, took the payment, then refused to let me buy the remaining 3.

They then had technical issues with their website for multiple days (as I type, it is still down after 3 days), meaning because of some issue on their end, I cannot proceed with my bookings.

Of course I call them and ask if they can provide a refund considering this is their issue and clearly an extenuating circumstance out of my control, but all they did is say it's impossible to refund and I'll just have to book my remaining tickets with them if/when their website is back up and running. Umm, yeah no, I have 0 confidence in your abilities Flair, I don't want to book with you.

I got this email from pissedconsumer.com, i am trying to cancel flights for my wife and I,but the website wont lets me because it says my departure time is too close. It says on the site that i can change it from 3-48 hours before departure for 150$ or cancel for $75...but it wont let me because of the site not letting me click on cancel.

Its grey and not clickable saying its too close to the date. We leave tomorrow over 24 hours. I have been trying to call for a long time and do it on the internet for longer. Now irs getting close to 24 hours and the call doesnt connect when i call the phone numver because i am in another country.

This is not helping whatsoever obviously.

I need IMMEDIATE assistance please. Reservation code is 2AKTJC and its for troy and kayla.

[October 13/2023I flew with your airline on [Flight NumberF8 655] from [Departure Halifax ] to [Destination Toronto ]. Unfortunately, upon my arrival at [Destination my checked luggage, with the tracking number ], was not available.

I reported the incident immediately to your customer service at the airport, and a Lost Luggage Report was filed.

The contents of my lost luggage included [List of items with estimated value]. I have attached a copy of the Lost Luggage Report along with receipts for the items in question to support my claim.

I understand that unforeseen circumstances can occur, and I appreciate your efforts to locate and return my luggage. However, the inconvenience caused and the value of the lost items necessitate reimbursement.

I kindly request reimbursement for the total amount of [Total Amount] as per the attached receipts. I believe in the commitment to customer satisfaction that your company upholds and trust that you will handle this matter promptly .

On the top off that I couldnt stay I have to book another flight back home because I didnt have clothes.

The trip to see my soon cost a lot off money.

Not mention customer service booked me to another Airport I wasnt awarded. I was confused at the situations.

Thank you for your attention to this matter, and I anticipate a swift resolution to ensure a positive customer experience.

Sincerely,

[Marylou Hanlon ]

Subject: Concerns Regarding Recent Flight Experiences

Dear [Airline Name] Customer Service,

I hope this message finds you well. My name is Wayne Ablitt, and I have been a loyal customer of your airline for the past three months, primarily due to the discounts offered.

However, I feel compelled to express my deep disappointment regarding the frequent flight delays I have experienced during this time.

On Tuesday, I had a flight from Cancun to Toronto, during which I had to endure a five-hour delay due to mechanical issues. This inconvenience disrupted my schedule significantly, as I was in Toronto for business purposes and had to wait for an extended period before departing.

Similarly, on Friday, when returning from Toronto, I encountered another substantial delay, lasting from 11 AM to 5 PM, once again due to mechanical issues. This experience, coupled with numerous previous delays I discovered in my email records, all attributed to mechanical problems, has led me to reconsider my choice of airline.

As a customer, I expect reliable and timely service, which, unfortunately, has not been consistently provided by your airline.

While I have appreciated the cost savings from your discounts, I am now willing to pay more for a service that guarantees punctuality and reliability.

Regrettably, I have come to the conclusion that I can no longer rely on your airline for my travel needs. I hope you take this feedback seriously and address the issues within your operations to enhance the overall customer experience.

Thank you for your attention to this matter.

Sincerely,

Wayne Ablitt

wayne.ablitt@***.com

From: Andrzej Janiszewski

Toronto, ON

647-860-****

March 13th, 2024

Customer Support Department

Flair

Canada

Dear Sir/Madam,

I am writing to express my profound dissatisfaction and to formally request a full refund for my recent experience on flight F81600, seated at 6A, which was scheduled to depart on Saturday March 9th @ 12:35PM. The significant delay of over four hours in taking off not only disrupted my travel plans but also had severe repercussions on my professional commitments.

As a passenger, an elderly passenger of 68 years of age, I understand that unforeseen circumstances can lead to delays.

However, the lack of communication and transparency from your team during our extended wait of three hours at the gate, confined within the aircraft, was unacceptable. This silence left us not only frustrated but also in the dark about the situation, escalating the discomfort and anxiety among passengers.

The gravity of this delay was compounded by the fact that I had a critical meeting scheduled with international stakeholdersa meeting that necessitated my disembarkation from the plane to conduct over the phone due to the unforeseen delay. This was not just an ordinary meeting; it was a pivotal moment for my professional endeavors, the consequences of which are too substantial to overlook.

The impact of this delay and the subsequent handling of the situation by your staff have left me questioning the reliability and customer service ethos of Flair. Timeliness, clear communication, and respect for passengers' commitments should be non-negotiable standards, not optional courtesies.

Given the circumstances and the significant inconvenience and professional setback caused by this delay, I insist on a full refund for my flight.

This request is not just about financial reimbursement; it is a matter of principle and accountability.

I urge you to consider the gravity of this issue and the message it sends about your airline's regard for its passengers' time and commitments.

I expect a prompt response to this letter, outlining the steps you will take to rectify this situation. Failure to provide a satisfactory resolution will compel me to take further action, including but not limited to seeking legal recourse and sharing my experience with the broader public through social media and travel forums.

Thank you for your immediate attention to this matter.

Sincerely,

Andrew Janiszewski

Flight# F8863 Feb 12/24

20:45 from YLW yo YVR

- actual 23:35 due to they said a prior plane requiring mechanical assist

- I was also charged the extra $25 for one bag $61.95 (Im a senior who travels frequently to Van retired) I didnt know how to use my new iPhone to prearrange my carry-on (West Jet never charged me) - Air North doesnt even charge for carryon!

My ph is 778-692-**** (Linda Albert retired teacher living in Vernon).

The incredible inconvenience put my family member in Vanc needing to lose much sleep (his career gets him up at 5 am) - overall the experience so negative (I mean the ladies at the desk could have I informed me that I would be charged the extra $25 they refused to assist me when I was astounded at the added yotal fee) - Ive never paid carry on.

You have my contact information - if you feel I qualify for a one way credit for a flight to Vanc from Kelowna Ill reconsider and give your company another chance.

To make things worse - my initial flight was scheduled to depart 23:35 - we didnt depart from the Kelowna airport until 1 am I didnt get to pickup for my ride until 1:45 am disgusting